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Giving feedback to the Engineering Council

How do I make a complaint to the Engineering Council?

The Engineering Council works with the professional engineering institutions that it licenses.  This ensures that the processes and standards they apply in assessing the competence and commitment of their members for professional registration are applied fairly and comprehensively. As a means of continuing to improve its overall service and meet its own Charter and Bye-law commitments, the Engineering Council welcomes all feedback concerning regulation of the engineering profession in the UK.

Sometimes things do not go as planned

The Engineering Council will make every effort to deal with the issues raised and report back transparently, constructively and in a timely manner. 

What we can do

  1. If a registrant loses Engineering Council registration as a result of action by their professional engineering institution then they may appeal to the Board of the Engineering Council under Regulation 1.c.
  2. If a professional engineering institution loses all or some of its licences it may appeal to the Board of the Engineering Council under Regulation 2.c.
  3. If a professional engineering institution licensed by the Engineering Council, or approved by the Engineering Council as a Professional Affiliate, fails to respond to complaints about its actions or behaviour, the Engineering Council will review with the professional engineering institution or Professional Affiliate concerned regarding the nature of the complaint and that institution's response. However, unless the actions of the professional engineering institution or Professional Affiliate are matters of process concerning the assessment of individual members, or the process of the professional engineering institution's or Professional Affiliate's own disciplinary procedures, the Engineering Council has no jurisdiction or sanction it can apply.
  4. The Engineering Council's responsibility for the conduct of registrants is covered under the Charter article 4 and Bye-laws 14 and 15. If a registrant's behaviour falls short of the Code of Conduct of their professional engineering institution this should initially be reported to the institution concerned as a complaint against the member of that institution. The Engineering Council will assist complainants in identifying the professional bodies concerned. 

If the complainant is not content with the response of the professional engineering institution concerned then the Engineering Council will discuss the matter with the professional engineering institution and examine records if relevant. The outcome may be an agreement to review processes. The Engineering Council has no jurisdiction or sanction that it can apply unless the professional engineering institution has failed to follow its own disciplinary procedures. These are, however, subject to review by the Engineering Council. The Engineering Council cannot act as adjudicator on matters of fact concerning individual cases, or reopen decisions arrived at under processes in agreed disciplinary procedures. 

Complaints made concerning Engineering Council service will normally be responded to, initially, within five working days.

What we cannot do

  1. The Engineering Council is unable to investigate complaints against individual registrants, and can take no part in legal actions against registrants.
  2. The Engineering Council is unable to offer opinions about the engineering competence or engineering good practice of individuals or companies.
  3. The Engineering Council cannot initiate action to deprive registrants of their registered status - that is the responsibility of the professional engineering institutions and Professional Affiliates.

Contact 

Feedback and complaints should be made in writing to the Chief Executive Officer, Engineering Council, 5th Floor, Woolgate Exchange, 25 Basinghall Street, London EC2V 5HA or by using our Contact Us form

The Engineering Council endeavours to acknowledge all complaints or other feedback within five working days.

How do I give feedback to the Engineering Council?

The Engineering Council welcomes all feedback concerning regulation of the engineering profession in the UK. 

You can give feedback to the Engineering Council via the Contact Us form.

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